Frequently Asked Question
How can you help?
Order issues (no confirmation information…), logistics stagnation, wrong address, customer service is needed
Click on the app below to contact the customer service
- nantianmen
- WhatApp: +86 173 5063 9517
What is a return policy?
If the product is damaged or lost, you can choose to have it reissued or get a full refund.
Display FAQ accordions
Q1: Are these products handmade?
A: Yes. Each piece is handcrafted from shaping to glazing and firing. Slight variations make every item unique.
Q2: Why do pieces look slightly different?
A: Due to handmade processes and high-temperature firing, each piece varies slightly in glaze and texture—this is part of its uniqueness.
Q3: Are they durable ceramic?
A: Yes, fired at high temperatures (~1300°C), making them durable. However, avoid drops or strong impacts.
Q1: How long is shipping?
A: Hand – making takes 15 – 30 days, and delivery takes about 5 – 12 days (varying according to different regions).
Q2: Is shipping free? Are there import fees?
A: Yes, we offer free worldwide shipping, and all import duties/taxes are covered.
Q3: What should I do if the logistics is stagnant?
A:If your order is stalled in a certain region, please contact us promptly.The product is waiting for customs inspection at the destination, which may take 1 to 3 days. This is normal—please be patient.
Q1: What if my item arrives damaged?
A: Contact us with photos and we’ll arrange a replacement or refund.
Q2：Can returns and exchanges be made? A：These are pure handmade products. Returns and exchanges are not accepted unless there are cracks or damages. Thank you for your understanding.